Help desk services a positive solution for healthcare IT issues. Healthcare does not stop when the sun goes down. It is a round-the-clock business that can be the difference between life or death. So, what happens when IT issues happen after normal business hours? Furthermore, are all help desk analysts trained for the unique needs of the healthcare industry? The need for IT help desk services continues to rise. Practices and organizations are jumping on board as they realize the necessity of this demand.
Help Desk Services Unique to the Healthcare Industry
Typical service desk analysts are not generally skilled in clinical applications. IT in the healthcare industry is very unique. Electronic health records and HIPPA compliance are just two areas of the healthcare industry that require unique applications and increased security measures. Most help desk services are not privy to the ins and outs of IT services in the healthcare industry. And with the different systems and privacy practices throughout the industry, specific training is required to effectively implement help desk services for healthcare providers.
Since the option of hiring in-house personnel is costly and would require around-the-clock services, many healthcare organizations and practices have chosen to outsource their help desk services. Businesses, like Compu-work, deliver per-call help desk services from help desk personnel that have been properly trained and have previous clinical experience. Those who provide IT help desk services for healthcare providers are held to a different standard than most help desk analysts. Split second delivery, knowledge of clinical information, and compliance with HIPPA are all benefits of hiring professionals who have experience specific to the healthcare industry.
How Do Help Desk Analysts Help?
IT help desk issues can range from difficulty logging into computers to help building patient priority lists or displaying clinical summaries. When these issues arise, remote help desk support can take control of a healthcare personnel’s computer and provide step-by-step help quickly and efficiently. With help desk personnel trained in areas such as Electronics Health Records, they can solve issues and improve the overall patient experience.
Additionally, those in the healthcare industry often have a unique way of handling things. Doctors, nurses, therapists, and other healthcare professionals often take on long, challenging shifts. It is easy to become frustrated when they are prevented from doing their job because of IT issues. Furthermore, most issues need to be resolved as quickly as possible to prevent patient’s care from diminishing. Clinical IT help desk services hire personnel that are trained to respond to heat of the moment calls. While patient satisfaction is at the top of the priority list, it is also important to have physician satisfaction. Providers need to get someone on the other end of the line that can fix the problem.
When you hire dedicated help desk services that are trained to meet the demands of the healthcare industry, patient care will go uninterrupted. Healthcare providers can remain on the floor doing their job and minimal workflow interruptions will allow them to be effective. Help desk services are an effective means to deliver quality patient care from healthcare providers who have the tools needed to be successful.